Talk to us
Smart, fast,
human.
Three ways in, all of them answered by a person. Pick whichever is easiest for you.
Channels
Email
support@aftersportshop.com — best for orders, returns and anything with an order number. Answered within the hour in business hours.
Within
the hour
the hour
Instagram DM
@aftersport_ — fastest for quick questions about the formulas or a routine.
Within
the hour
the hour
WhatsApp & SMS
Reply to the shipping notification and it reaches the same inbox.
Same day
Response times
We answer in hours.
Not in tickets.
Business hours
Monday–Friday
9:00 AM – 6:00 PM Pacific
9:00 AM – 6:00 PM Pacific
Email and Instagram are both answered within the hour inside this window — questions and returns alike.
Outside hours
Answered the next business morning
Nothing sits over a weekend without a reply on Monday.
Who replies
A person on the team
No chatbot, no ticket number, no template. Ask something specific and you get a specific answer.
What to include
Your order number
It is in your confirmation email and it saves us both a round trip.
Returns, start to finish
One message from you.
The rest is ours.
1
You write once
Email or DM with your order number. You do not have to justify anything.
2
We reply quickly
Usually within the hour in business hours; always within 24.
3
We run the process
A prepaid label lands in your inbox. Return shipping is on us, both ways.
4
Written confirmation
We email you a refund confirmation with the amount and the date, and the money is back in 5–7 business days.
Addresses
Head office
2002 South Hill Street
Los Angeles, CA 90007
Los Angeles, CA 90007
A US company, founded in Los Angeles in 2023
Ships & returns from
Southern
California
California
Every US order leaves from here
Most questions are already answered on the questions page and in shipping & returns.
After Sport® — Los Angeles, California